Nuova Simonelli Reviews

I was expecting a lot more considering how much I paid, but it just didn’t really deliver for me. It’s not terrible, but for the price, I thought it would feel higher quality or offer more than it does.

I mean, the site technically works, so at first I was like, okay, maybe it’s fine. But after clicking around a bit, the whole thing started to feel really dated. Some pages are cramped, and the colors and images just don’t give off that clean, modern coffee equipment vibe I was expecting.
i was trying to be patient with it, and then suddenly I was just annoyed. It’s not the worst website ever, but it doesn’t feel smooth or enjoyable to browse, especially on the product pages. A refresh would help a lot. 2 stars from me

So, yeah, I ended up getting the wrong parts in my order. They weren’t the ones I actually ordered, which was frustrating

I had a warranty issue and they did end up taking care of it, so overall I’d say it was okay. It just took longer than I figured it would, and I had to follow up a few times to keep things moving. Support was polite enough, but the timing was kind of vague, so I was mostly guessing when I’d hear back. Not a terrible experience, just average.

Every morning feels like a dramatic showdown with this thing. One day the espresso comes out fine, the next it’s completely different for no obvious reason. I just want a consistent shot without starting my day feeling like I’m rolling the dice. it’s been really frustrating.

I’ve had this for a little over a year now, i’m over it. The parts are more expensive than I expected, customer support took way too long to get back to me, and the machine keeps needing these annoying little fixes. At this point, give me a break, I just don’t feel like it was worth the money

The cleaning part is more annoying than I expected. Some of the parts clog up often, and then the whole maintenance thing takes way longer than it should. It works, but yeah... keeping it clean is a bit of a hassle.

I was told in a way that made it seem like the repair would be handled quickly, but that definitely wasn’t the case. The wording was really misleading, and after all that waiting, it’s still not fixed. Super frustrating experience.

It works fine when it’s actually running, but mine keeps having issues for some reason. Not sure if I got a bad one or what, but it’s been breaking down more often than I expected.

The machine itself worked fine, so no real complaints there. But yeah, the box showed up banged up and the packaging was kind of rough. I was a little worried when I first saw it, but thankfully everything inside seems okay.

Setup wasn’t terrible, but it definitely took longer than I expected. I’m the kind of person who tries to spot the pattern in the steps as I go, and there were a few places where the instructions didn’t quite line up clearly, so I had to pause and look up a couple things on my own. Once I got through that, everything worked fine. I just wish the first-time setup felt a little more polished, especially for the price.

I called twice about an issue with my espresso machine and kept getting bounced around from one person to another. Super frustrating, especially when you’re just trying to get your morning coffee situation figured out. Emails took days to get a response, and when they finally replied, the advice was basically to read the manual, which, yes, I had already done. Not a great support experience

I tried using it on my phone what a joke. The menus kept glitching or breaking, and I spent way too much time just trying to find basic stuff. Super frustrating experience.

I ordered from simonelliusa.com and at first I thought the item looked nice. But after using it for a little while, some parts started feeling loose and just not as sturdy as I expected. For the price, I thought it would feel better made. Shipping was okay, so no issue there, but the product itself didn’t really feel worth it. Also, I got an email that seemed to say something different than what I was expecting, which just added to the confusion a bit.

I had a hard time understanding the product information. It was not very clear, so I was not totally sure what I was getting.

I really wanted to be okay with the steam power, actually, I kept telling myself it wasn’t that bad, but it just feels weak. Foaming milk takes way longer than it should, and getting the texture right is kind of a hassle.

I really should’ve checked the reviews before buying this. After just a few weeks, mine already started feeling loose, and the plastic parts feel cheap. I was expecting it to be sturdier, but I don’t feel confident it’ll last very long. Definitely a bit of buyer’s regret.

Was hoping the training stuff would be more helpful, but it ended up feeling basic and kind of hard to follow. Some of the info was there, just had to dig around way too much to find it, and still had questions after. Expected better support from a brand like this. Not awful, just didn’t feel like enough help for someone trying to learn

I ordered some parts for our shop machine, the website was easy enough to use. I found what I needed without any major drama, and the parts did show up correctly. But wow, the shipping felt like a whole saga. Updates were slow too, so I was left wondering what was going on more than once. The price was fair, nothing to cheer from the rooftops about, but not terrible either. Everything arrived packed well, so in the end it worked out. I just wish the whole order process had been smoother and a little less suspenseful.

I ordered from simonelliusa.com and the shipping really dragged. The package just sat there for days with barely any updates, which was frustrating. When it finally showed up, it was much later than I expected. the whole thing felt kind of careless, so I wouldn’t count on them if you need your order quickly.